Frequently Asked Questions

Welcome to Hot Bods Boutique! Find answers to some of our most common questions about ordering, shipping, products, payments, and returns.

General Questions

What is Hot Bods Boutique?

Hot Bods Boutique is an Australian activewear store offering stylish and comfortable women's workout clothing, including leggings sets, sports bras, shorts, matching activewear sets, and more.

Where is Hot Bods Boutique located?

Hot Bods Boutique is located at:

840 Wellington St
West Perth WA 6005
Australia

Orders

How do I place an order?

Simply browse our online store, select your preferred product, choose the available size and other options, and add the item to your cart. Proceed to checkout, enter your shipping and payment information, and complete your order.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible at info@hotbodsboutique.com.

We will do our best to accommodate your request, but changes or cancellations cannot always be made once an order has entered processing or has been shipped.

Will I receive an order confirmation?

Yes. After successfully placing your order, you should receive an order confirmation with your order details.

If you do not receive your confirmation, please check your spam or junk folder first. If you still cannot find it, contact us at info@hotbodsboutique.com.

Shipping

Do you offer international shipping?

No. Hot Bods Boutique currently ships within Australia only.

We do not currently offer international shipping.

How long does shipping take?

Our estimated total delivery timeframe is 5–8 business days.

This generally includes:

Processing: 2–3 business days
Transit: 3–5 business days
Total estimated delivery: 5–8 business days

Please note that these are estimated timeframes and may vary due to courier delays, public holidays, weather, or other circumstances outside our control.

When will my order be processed?

Orders are generally processed within 2–3 business days after your order is placed.

Orders may take slightly longer to process during busy periods, promotions, or holidays.

Will I receive tracking information?

Tracking information will be provided when available after your order has been dispatched.

Please allow some time for tracking information to become active after shipment.

What should I do if my order is delayed?

If your order has not arrived within the estimated delivery timeframe, please contact us at info@hotbodsboutique.com with your order number.

We will help you check the status of your shipment.

What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an error in your shipping address.

We will do our best to help, but we cannot guarantee that an address can be changed once an order has been processed or shipped. Customers are responsible for providing an accurate and complete delivery address.

Products & Sizing

How do I choose the right size?

Please check the size information provided on the individual product page before placing your order. We recommend reviewing the available measurements and comparing them with your own measurements to help select the most suitable size.

Are your products suitable for workouts?

Our activewear is designed for a range of activities, including gym workouts, yoga, Pilates, running, training, and everyday activewear. Product features and suitability can vary by style, so please review the individual product description for details.

Do product colors look exactly like they do on my screen?

Colors may appear slightly different depending on your device, monitor settings, lighting, and photography. We make every effort to display product colors as accurately as possible.

How should I care for my activewear?

Care instructions can vary by product. Please follow the care instructions provided on the individual product page or product label to help maintain the quality and appearance of your activewear.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and checkout settings.

Is my payment information secure?

We use secure checkout technology to help protect your payment and personal information. Your payment details are handled through our secure payment processing system.

When will I be charged for my order?

Payment is generally processed when you complete your purchase at checkout.

Returns & Refunds

Can I return an item?

Return eligibility depends on the circumstances and the requirements outlined in our Return & Refund Policy.

Please review our Return & Refund Policy before sending an item back.

What condition must an item be in to qualify for a return?

Returned items should meet the conditions specified in our Return & Refund Policy. Items that are worn, damaged, altered, or otherwise do not meet the return requirements may not be eligible for a return.

How do I request a return?

Please contact us at info@hotbodsboutique.com with your order number and details of your request. Our team will provide the next steps based on your situation.

How long does a refund take?

Once an approved return has been received and processed, refunds are issued according to our Return & Refund Policy. The time for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

What if I receive the wrong or a damaged item?

If you receive an incorrect or damaged item, please contact us at info@hotbodsboutique.com as soon as possible. Include your order number and photos or relevant details so we can review the issue and assist you.